Commitment to Quality
DDL is committed to sustaining a foundation for ensuring the validity of test results and strengthening customer confidence.
This foundation is supported by specific qualities of all personnel who could influence laboratory activities:
- Demonstrated technical competence made possible by leveraging and developing abilities, skills, knowledge and experience
- Objectivity in test execution and data review, ensuring impartial reporting of results and guarding against the introduction of bias or opinion
- Compliance to a robust Quality Management System designed to drive consistent outcomes and behaviors
Personnel at all levels of the organization are accountable for their part in meeting these expectations.
Adherence to these principles is the cornerstone of DDL’s success as the independent testing laboratory of choice for the life sciences industry.
ISO 17025 Accreditation
Our Eden Prairie, MN, Irvine, CA and Edison, NJ facilities share the same Quality Management System and have received ISO/IEC 17025:2017 accreditation from the American Association for Laboratory Accreditation (A2LA).
ISO/IEC 17025:2017 is the international standard by which a laboratory’s commitment to quality and technical competency is evaluated and has become an essential standard for testing facilities serving life science industries. DDL achieved ISO/IEC 17025:2017 accreditation by demonstrating that its laboratories are in compliance with the standard and A2LA accreditation requirements. This accreditation further reaffirms DDL’s technical competency and capability to produce precise and accurate test data that our customers can rely upon to meet their regulatory requirements. You may download a copy of our ISO/IEC 17025:2017 scope of accreditation here:
ISTA Certified
Our Eden Prairie, Irvine, CA and Edison, NJ laboratories are all certified by the International Safe Transit Association (ISTA). You may download a copy of our ISTA certifications here:
Customer Feedback
One of the precepts to our quality system is understanding your needs and expectations. We can’t move forward without that critical piece. We understand your needs can change at any moment due to unforseen events and circumstances. In order to do this, we listen attentively and determine the optimal path to ensure satisfaction at every turn.
To report any issues or feedback you may have in your testing or interactions with DDL, please click here to fill out and submit a customer feedback form.
Have a question about DDL’s level of Quality Assurance? Please contact us or call us at 1-800-229-4235.
